Frequently Asked Questions (FAQs)

Solutions to Your Self Storage Questions in Burlington and Greensboro, NC

What is self storage and how does it work?

Renting a storage unit is a great solution to clear up some much-needed space at home or to hold much needed business items. All of our storage facilities offer clean, secure storage solutions at affordable prices.

How much does self storage cost?

Our rates vary between unit sizes and type of storage. For more information about our pricing, check out our rates page.

Please contact us if you have any additional questions about renting a unit.

What should I ask when comparison shopping?
  • What are the TOTAL move-in fees, including rent and when are they due? 
  • How much notice do I need to give prior to vacating?
Are there any items that I am NOT able to store?

Liquids, explosives, flammable liquids, toxic materials, and perishables. Please contact us if you have any questions regarding a specific item.

What is the best way to pack a unit?

Larger and more infrequently used items should go in the back of the unit. Remember to keep a walkway in the center of your unit to more easily access items. Always keep items labeled and a list of items stored, even a photo on the outside of each box will allow you to "see" what's inside.

For other helpful packing and organizing tips, check out our storage tips page.

What are some helpful tips for moving into my unit?

We pride ourselves on making things as simple as possible for our customers. For helpful tips on packing and organizing your unit, head on over to our storage tips page.

What size self storage units do you have?

We offer a wide range of sizes to accommodate your needs. Sizes range from 5'x5', or 25 square feet, to 10'x30', or 300 square feet. Determining the right size is easy with the help of our Store Managers who are trained to assist you in this process. Larger sizes may be available call our office to check for availability.

Do I need a climate-controlled unit?

You may need a climate control unit if you have books, antique furniture, paintings, electronics, or artwork of any kind. Climate control units are heated and air-conditioned; this is a feature that we offer at most of our facilities. This feature helps protect your stored belongings from extreme temperatures and makes going through the storage more comfortable.

What is a drive-up unit?

A drive-up unit is an outside unit, located on the ground, which gives you the ability to load your belongings directly from a vehicle or truck. Still keep in mind the climate-controlled units are inside units.

Do I need insurance for my belongings?

If it’s worth storing, it’s worth protecting! You may carry your own insurance (check your homeowner’s or renter’s policy to see if you are already covered). Though caution has been taken to provide you with a safe and secure storage space, we are not responsible for any damage or loss. Our facilities are pre-approved by Deans and Homer Self Storage Insurance. Ask our Storage Manager for brochures to enroll or you can also do it online at

How far in advance can I book reservation?

We give you the flexibility to book a reservation up to 10 days in advance to help you plan ahead. There is a $10 non-refundable fee that can be applied towards the monthly rent.

How much notice needs to be given before I move out?

We require a 10 days written vacating notice prior to your due date. We also ask you to fill out a vacating report once the unit is being emptied.

What kind of documentation do I need in order to rent a unit from you?

We must see a valid government-issued form of photo identification (a driver’s license, state-issued ID, or passport).

What happens if I lose my storage key or gate access code?

You should contact your Ray Self Storage Professional during normal office hours for assistance.

When is my rent payment due?

Ray Self Storage strives to make your storage experience as hassle-free as possible, including paying your bill. Our leases are month-to-month, and they will be due on the day you move in. We do not prorate or do rent refunds. There is no deposit or administration fee. Payments can be processed by mail, in person or you can also pay online. You may also arrange to have payments automatically deducted from your credit card. Please ask your manager about this feature.

Do you take only cash for rent payments?

No. We accept cash, checks, and credit cards (Visa, MasterCard, American Express, and Discover). For your convenience, we can also set your account up for automatic payment from a credit or bank debit card.

Does Ray Self Storage provide me with a lock?

You can purchase a new lock at any of our local storage facilities, or you can bring your own lock. We recommend purchasing a disc lock to ensure the highest level of security.

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